FAQ

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Software Download Instructions
Most of our software is instantly downloadable after purchase. Shortly after your order has been processed you will receive an email with a link pointing yo...
Mon, 14 Mar, 2016 at 8:31 AM
Purchased Software Opens as Trial/Demo
To remove the trial status you will need to enter the License/Serial Key that you received in connection with your order. The software will normally ...
Mon, 14 Mar, 2016 at 8:38 AM
Download Re-activation
 We have a service that does exactly that; we generate and activate download link through your account any time you need it, in case you have a system cra...
Tue, 21 Jun, 2016 at 7:58 AM
Extended Download Guarantee
  With our Extended Download Guarantee Service we keep a backup of your software for you to download over 1 year and we offer unlimited times of do...
Tue, 21 Jun, 2016 at 7:57 AM
Error message after Downloading - File will not open
In this case, the downloaded file has most likely become corrupted. This can happen on some occasions, mainly due to some minimal interruption during downlo...
Mon, 21 Mar, 2016 at 12:56 PM
Where is my license key
The license key for single user orders are usually included in your Order Confirmation email. Please open your order email and scroll down to about the seco...
Mon, 21 Mar, 2016 at 1:39 PM
Snagit 13 Installation Tips
Here are some tips to solve Snagit 13 common installation questions. Try these steps: 1) Make sure you are set as administrator for your computer. If ...
Wed, 15 Jun, 2016 at 6:56 AM